FAQ

• Q: The charger is larger than I expected. Will it fit my car?

  A: Our charger is designed with a high-capacity retractable mechanism, which adds some bulk compared to standard plugs. If it obstructs your gear shifter or storage lids, please contact us. We can provide a socket extender or suggest a more compact alternative from our lineup.
  
  
  
  
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• Q: It doesn’t seem to fit securely in my cigarette lighter. What should I do?

  A: While designed for standard 12V/24V ports, some vehicle models have slightly deeper or narrower sockets. If the connection feels loose or fails to power up, reach out to our support team with your car make and model so we can send you a fitment adapter.
  
  
  
  
  
  

• Q: Why is my phone not fast-charging or showing as incompatible?

  A: Compatibility can vary based on your phone's specific protocol (PD/QC). Please ensure the retractable cable is fully seated. If it still doesn't recognize your device, email us your phone model—we will troubleshoot the settings or offer a specialized replacement cable.
  
  
  
  
  

• Q:Will this charger affect my Bluetooth or CarPlay connection?

  A:Due to the high-power output, this charger may interfere with some wireless signals. If you experience connectivity issues while charging, please contact our support team. We can provide signal-shielding tips or discuss alternative charging solutions for your specific vehicle.
  

• Q:Can I use the retractable cable for wired CarPlay or Android Auto?

  A:No, the built-in retractable cables are designed strictly for high-speed charging and do not support data transfer (CarPlay/Android Auto). If you require a data-sync connection, please message us, and we will help you find a compatible data-enabled model from our store.
  
  
  

• Q:Need more help?

  A:If your specific issue isn't listed above, our support team is ready to assist. Please provide your order ID and vehicle/phone model for a personalized solution within 24 hours.