FAQ

• Q1: Will the phone fall off on bumpy roads or during sudden braking?

  A: With military-grade dual-layer spring clamps (12N pressure) and ABS+TPU materials (0.85 friction coefficient), it passed MIL-STD-810G 5,000-axis vibration tests.

  The gravity lock increases clamping force by 23% during sudden braking, surviving 30° slope impacts and 2cm amplitude shocks.

  Watch the【Off-road Destruction Test】video for proof.

• Q2：Can non-Magsafe phones be used?

  A: Compatible with all magnetic-enabled devices (iPhone12-16 included).

  For non-Magsafe phones (Android/Pixel): Use third-party magnetic stickers (＜1mm thickness);

• Q3: What should I do if the product blocks my view after installation?

  A: The installation height can be reduced by using the included ball head regulator

• Q4: Is it true that mobile phones tend to fall off on bumpy roads?

  A: Please enhance the fixation by following the steps below:
  Clean the back of the phone and stick the reinforcing magnetic plate (accessory package black round plate).
  Adjust the clamping arm to a 75° tilt Angle (to reduce inertial impact)
  Watch the video "Anti-shake Installation Plan"

• Q5: If the product is incompatible, must it be returned?

  A: The following options are recommended first:
  🛠️ Exchange: Free replacement with another LISEN car mount model
  💵 Discount Reservation: Keep the product for $15, which can be used to purchase other products, and the original product can be given to friends and family

• Q6: What should I do if I mistakenly purchase multiple items?

  A: Unopened products can enjoy:
  Reserve: Half price for the second item (50% cashback)
  Return: Free shipping return + $5 credit per item as a gift