FAQ

• Please carefully read the product's requirements regarding charging.

  ①This is an electric suction cup holder. Upon receiving the product, please charge it for 10 minutes before use to extend its lifespan.

  ②This is not a wireless car charger and cannot charge your phone.

  ③When the product's indicator light flashes red, it means the battery is below 20% and needs to be charged immediately. Once fully charged, the indicator light will flash green.

  ④A single charge can last approximately half a month without needing to recharge.

• Please carefully read the product's requirements regarding usage scenarios.

  1.Ensure that the product is not used on leather surfaces, wood, rough, or curved areas, as these surfaces lack good air-tightness, and the product will not stay in place and might fall. The product must be used on smooth and flat surfaces. We recommend using it on glass, screens, mirrors, or metal surfaces.

  2.Make sure not to use the product in very humid environments, as it is not waterproof. Avoid direct contact with water whenever possible; otherwise, the product will stop working.

  3.Before attaching the product, clean the surface to remove any water droplets, dust, dirt, or particles to improve stability.

  4.If the bottom of the product accumulates dust or small particles over time, don’t worry. You can wipe it with a wet tissue, and it will become as clean as new.

• Please carefully read the product's requirements regarding charging.

  1.Its air-tightness has been improved by 30% compared to the market standard, and the re-suction frequency has been reduced by 20%. However, the pump may sometimes produce annoying sounds during operation, especially when you want it to remain quiet. To reduce noise, we recommend the following:

  2.If you use it in the bedroom, you should detach it to avoid disturbing your sleep.

  3.When carrying it, to prevent accidental activations that cause frequent suction sounds, we suggest attaching it to a surface while carrying.

• Which phones are we compatible with?

  We are perfectly compatible with iPhone 12 and newer versions of mobile phone models, not compatible with Samsung and Android phones.

• Still have questions?

  Click the button below to contact us.