FAQ

• Q: Which devices is this compatible with?

  A: Only compatible with phones that have wireless charging capabilities, such as the iPhone 12/13/14/15/16 series. Other phones require a magnetic adapter ring to function; otherwise, charging will fail.

• Q: Is it compatible with round car vents?

  A: No, round vents are not supported due to structural incompatibility.

• Q: Is it compatible with square car vents?

  A: Yes for most square vents, but ensure the vent blades are 0.5cm-2.5cm wide. Vents outside this range will not work.

• Q: Is a magnetic adapter ring required?

  A:Mandatory for phone cases: A magnetic ring is required if using a phone case to avoid reduced charging efficiency.Recommendation: Use a MagSafe-compatible case (e.g., Apple’s official or MFM-certified cases) for stronger magnetic alignment.

• Q: Usage precautions

  A:Avoid thick phone cases: Cases thicker than 5mm may cause overheating and reduce wireless charging power (e.g., iPhone may drop below 5W).Material warning: Metal or magnetic cases interfere with charging; use plastic/silicone cases instead.

• Q: What is the wireless charging power?

  A:iPhone 12/13/14/15/16 series: Up to 7.5W (limited by Chinese regulations).Android phones (e.g., Samsung): Up to 15W (requires Qi protocol support).

• Q: Suitable dashboard materials for mounting

  A: Smooth surfaces only (e.g., plastic, metal, wood). Avoid leather or textured surfaces (prone to detachment).

• Q: Charging precautions

  A:Requires 18W+ charger: Use a USB-C charger with ≥18W output; lower power will slow charging.

  Thermal safety: Ensure proper ventilation to prevent overheating (may trigger safety shutdowns).