FAQ

• What I had to pay attention to during the installation?

  1. Choose a Spot: Find a flat area on the dashboard thaat doesn't obstruct your view.
  2. Clean: Wipe the chosen spot clean with an alcohol wipe or a clean cloth.
  3. Attach the Base: Peel off the protective film from theback of the car mount
  charger and stick it onto the cleaned dashboard area, pressing firmly.
  4. Wait: After applying, let it sit for 24 hours to allow thhe base to adhere properly.
  5. Use: Place your phone in the car mount charger and adjusst it to a comfortable
  orientation.

• How should I charge correctly?

  While charging, using a MagSafe case is recommended. If the existing car charger in
  your car does not support charging, it is recommended to replace the car charger
  and try again.

• Why is it charging a bit slowly?

  First, charging speed slows down when the battery level exceeds 75% to protect
  battery life. Second, to achieve the maximum charging rate, please use the car
  charger we've provided or any car charger with QC 3.0 or PD 18W or higher

• Why does it heat up?

  Wireless car chargers charge your phone through the magnetic field and current, a
  slight heat is normal. Attention, if your phone case is too thicker not aligned with the
  MagSafe car Mount Charger, it will overheat.

• What should I do if I have problems with it?

  Contact our online service through the official platform or official email, our service
  workers will solve your problem within 24 hours!