FAQ

• Q1: How to install this magnetic car mount?

  A1:

  1. Clean the suction cup and installation surface (e.g., dashboard, windshield) to remove dust and oil residue.
  2. Press the suction cup firmly against the surface, pushing from the bottom to expel air trapped inside.
  3. Flip the lock lever to the "Lock" position to secure the mount.
  4. Adjust the angle for optimal viewing, then attach your magnet-compatible phone or device.
• Q2: Will the suction cup detach in extreme heat or cold?

  A2:The heat/cold-resistant suction cup (rated -20°C to 80°C) maintains strong adhesion, but prolonged extreme temperatures may reduce effectiveness. Tips:

  • Park in shade during hot weather to avoid direct sunlight on the mount.
  • Warm the suction cup with your hands before installation in freezing conditions.
• Q3: Is the magnet strong enough? Will my phone fall off on bumpy roads?

  A3:Equipped with an N55-grade ultra-strong magnet (holds up to 1.9kg), it securely grips most phones even on rough terrain. For optimal performance, use phones with built-in MagSafe compatibility or add a magnetic ring/case.
  
  

• Q4: Is it compatible with all phone models?

  A4:

  • Compatible devices: Phones with magnetic charging features (e.g., iPhone 12 and newer) or those using magnetic accessories.
  • Not compatible: Non-magnetic phones without added magnetic attachments.
  • Max size: Fits phones ≤6.8" screen size and ≤4mm thickness.
• Q5: Can the suction cup be reused? How to remove it?

  A5:

  • Removal: Pull the release tab at the suction cup’s edge – no residue left.
  • Reuse: Clean both surfaces before reattaching. If adhesion weakens, wipe with a damp cloth and air-dry to restore stickiness.
• Q6: Does the magnet interfere with phone signals or damage electronics?

  A6:The magnet is FCC-certified and will NOT affect GPS, cellular signals, or battery health. Caution: Keep magnetic-sensitive items (credit cards, key fobs) ≥3cm away from the mount.

• Q7: Can it adhere to leather/textured or curved dashboards?

  A7:

  • Smooth surfaces (glass, glossy panels): Optimal adhesion.
  • Textured/leather surfaces: Ensure full contact; use included adhesion pad if unstable.
  • Curved surfaces: Works on mild curves but may struggle with steep curvatures.
• Q8: Can the mount rotate horizontally or adjust vertically?

  A8:Yes. The ball joint allows 360° horizontal rotation and 180° vertical tilt for perfect screen positioning in portrait or landscape mode.

• Q9: How to clean and maintain the suction cup?

  A9:

  • Wipe with alcohol wipes monthly to remove grease.
  • If hardened or less sticky: Soak in warm water for 1-2 mins, then air-dry in sunlight to revive flexibility.
• Q10: What is the warranty policy? How to get after-sales support?

  A10:

  • 24-month warranty against manufacturing defects (free replacement).