FAQ

• Ensure the necessary conditions for the normal operation of the product

  ●Please use the included adapter or an adapter with a power of 30W or higher. NOTE:Be sure not to use the computer port and less than 30W charger power supply, otherwise it will cause the charging speed is too slow or not charging.

  ●To ensure charging efficiency, try to remove the phone case as much as possible for charging. If charging with a phone case, only genuine Magsafe phone cases are supported, and the thickness does not exceed 2.5mmNOTE:Additionally, there should be no items such as cards between the phone case and the phone

  ●When charging headphones, be sure to place them in the same direction as shown in the diagram.And remove the earphone protective cover for charging

  ●When charging the watch, please pay attention to aligning and fully contacting the charging position. If it cannot be charged normally, please restart the watch for testing.

• knowledge points about QI2 wireless charging

  ●QI2 protocol is a new generation of wireless charging protocol implemented by WPC wireless charging alliance, compared with the first generation of QI protocol on the market, has a faster charging speed, perfect for the iPhone series.

  ●QI2 supports the fastest charging of 15W Apple, the QI can actually only support the fastest 7.5W. and each genuine QI2 has a query independent ID, used to identify authenticity.（QI-ID 21730）●Regarding wireless chargers, some people may have some misunderstandings and believe that wireless chargers should not come with wires, otherwise they will lose their meaning. In fact, wireless charging refers to wireless transmission between an iPhone and a charging pad. Its convenience is reflected in the easy placement and charging, especially the three in one form, which can solve the problem of carrying many chargers for travel，One set is enough. We fully understand the thoughts of some people and fully respect the choices of each customer. We hope that if you have any doubts, we can provide real solutions

• Why does my phone and wireless charger heat up ?

  When conducting wireless charging, it will generate heat, which is a normal phenomenon for any wireless charging. Please rest assured that our safety certification program will control the temperature within the normal range. However, to prevent overheating, please avoid using:

  ● Magnetic cases thicker than 2.5 mm.

  ● Metal attachments or credit cards between the case and your phone

  ● CPU-intensive apps while chargingIf overheating occurs, the charger will enter overheat-protection mode and pause charging.

  ●Try to avoid using high load software such as videos during charging as much as possible.

• Why can't the watch charge properly?
  • Please ensure that the magnetic surface of the watch is in good contact with the charging pad
  • If your watch cannot be unfolded flat, please remove the strap and charge it
  • Please note that the watch case may affect charging
  • After excluding the above factors, please try restarting the watch
  • Please note that Apple Watch version 10 is not compatible
• Please note that this product is not an external battery and cannot be used without cables. If it causes any misunderstanding or inconvenience to you, you can return it directly or contact us.