This Shipping Policy explains how orders placed on lisen.com are processed, shipped, and delivered.
His policy applies only to orders placed on lisen.com. Orders placed through Amazon, TikTok Shop, Walmart, or other retailers are subject to their own shipping policies.
Shipping Details
Shipping Methods, Fees, and Delivery Time
We currently offer the following shipping options where available:
| Shipping Methods | Fees | Delivery Time |
|---|---|---|
| Free Shipping | Available on orders over $20.99. |
7-15 business days. Estimated delivery time |
| Standard Shipping | Shipping fee $5. (Available for orders under $20.99.) |
7-15 business days. Estimated delivery time |
| Expedited Shipping | Shipping fee $9. (Ships to the US, EU, and Japan.) |
2-7 business days. Estimated delivery time |
Shipping Destinations
We currently ship to the following countries and regions:
| North America | United States, Canada, Caribbean Netherlands, U.S. Outlying Islands. | Shipping availability varies by product, address, warehouse, carrier restrictions, and local regulations. If your location is not available at checkout, we cannot ship there at this time. Some items, such as power banks, may have additional shipping restrictions. |
|---|---|---|
| Europe | Denmark, Ukraine, Russia, Bulgaria, Hungary, North Macedonia, Serbia, Austria, Germany, Norway, Czechia, Slovakia, Slovenia, Poland, Switzerland, Lithuania, Romania, United Kingdom, Portugal, Spain. | |
| Asia-Pacific | Australia, Japan, Taiwan, Singapore, Thailand, Macao SAR, Philippines, South Korea, Hong Kong SAR, Malaysia, Pakistan, Georgia. | |
| Middle East | Turkey, Cyprus, United Arab Emirates. |
Shipping Carriers and Warehouses
Order priority based on paid time. Different warehouses are set depending on product availability, destination, and shipping method.
Currently, orders shipped to the United States, United Kingdom, Spain, Germany, and Australia are primarily fulfilled by local warehouses and/or Amazon fulfillment services where available.
For other countries and regions, orders are usually shipped from our China warehouse. Delivery to these locations typically takes around 14 days after shipment, depending on the destination country, carrier performance, customs clearance, holidays, remote delivery locations, and other circumstances outside our control.
Standard shipping orders may ship from an international warehouse. Expedited shipping orders may ship from a local or regional warehouse where available.
USEN will choose a suitable carrier and fulfillment channel based on your shipping address, product type, inventory availability, and selected shipping method.
Split Shipments
If your order contains multiple items, they may be shipped separately depending on inventory and warehouse location. You may receive more than one tracking number.
Dispatch & Duties
Customs, Duties, and Taxes.
For international orders, customs fees, import duties, taxes, brokerage fees, or other charges may be required by your local customs authority.
These charges are not included in the product price or shipping fee unless clearly stated at checkout. The customer is responsible for any customs fees, import duties, or taxes required by the destination country or region.
Shipping Delays.
Shipping delays may occur due to customs inspections, carrier delays, weather, holidays, incorrect addresses, remote delivery locations, product shipping restrictions, or other circumstances outside our control.
If your order is significantly delayed, please contact us at suport@lisen.com and we will help check the shipping status.
Incorrect or Incomplete Shipping Address.
Please make sure your shipping address is complete and accurate before placing your order.
If your package is delayed, returned, or lost due to an incorrect or incomplete address provided by the customer, LISEN may not be responsible for replacement or refund costs.
If reshipment is possible, the customer may be responsible for additional shipping fees.
Lost, Stolen, or Delivered Packages.
If tracking shows that your package was delivered but you did not receive it, please first check with your local carrier, neighbors, front desk, mailroom, or building management.
If you still cannot locate the package, please contact us at suport@lisen.com. We will help review the situation and may assist with a carrier investigation.
LISEN is not responsible for packages lost or stolen after confirmed delivery, but we will do our best to help you find a suitable solution.
About Orders
Order Processing Time.
Most orders are processed within 1-2 business days after payment is confirmed.
Orders are processed on business days only, excluding weekends and public holidays. Orders placed during weekends, holidays, peak sales periods, or product launches may require additional processing time.
If an item is out of stock, on pre-order, or requires additional verification, shipping may be delayed. We will contact you if there is a significant delay with your order.
Tracking Your Order.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Tracking information may take 1-3 business days to update after the package is handed over to the carrier. If tracking does not update immediately, please check again later.
Order Changes and Cancellations.
If you need to change or cancel your order, please contact suport@lisen.com as soon as possible.
We will do our best to help before the order ships. Once an order has shipped, we cannot change the shipping address or cancel the shipment. You may request a return after the package is delivered according to our Return & Refund Policy.
Service Time: Monday - Saturday
Eastern Time (PT) 08:00 a.m. to 6:00 p.m
- Support Email:support@lisen.com
- Distributors Email:shuangxi@lisen.com
- PR Inquiries Email:paddy@lisen.com
- Marketing Inquiries Email:shuangxi@lisen.com
- Line:Contact