Terms of service

TERMS OF SERVICE

Last Updated: 2026/7/1

These Terms of Service govern your access to and use of lisen.com and any purchase you make through our website.

LISEN is a brand operated by SEASTER LIMITED.

SEASTER LIMITED
RM H41, 1/F, BLK H,
East Sun Industrial Centre,
16 Shing Yip Street,
Kwun Tong, Kowloon,
Hong Kong

Company Registration No.: 79226734

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree, please do not use our website or place an order.

1. About Our Website

lisen.com provides information about LISEN products and allows customers to purchase eligible products online.

These Terms apply to all users of the website, including visitors, customers, account holders, and users who submit reviews, comments, images, videos, or other content.

We may update, modify, suspend, or discontinue any part of the website, products, services, or content at any time where reasonably necessary.

2. Eligibility and Acceptable Use

You must be at least the age of majority in your country or region of residence to place an order through our website.

You may use our website only for lawful and personal purposes. You must not:

• Use the website or our products for unlawful, fraudulent, or unauthorized purposes.

• Violate applicable laws, regulations, intellectual property rights, or the rights of others.

• Introduce viruses, malware, harmful code, or attempt to interfere with the security or operation of our website.

• Copy, reproduce, resell, distribute, or commercially exploit any part of the website without our prior written permission.

• Collect, scrape, track, or misuse personal information belonging to other users.

• Use false information or impersonate another person or entity.

We may restrict or terminate access to our website if we reasonably believe that these Terms have been violated.

3. Product Information, Pricing, and Availability

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and availability information on our website are accurate.

However, product colors may appear differently depending on your device or display settings. Product images are for illustration purposes and may vary slightly from the actual product.

Prices, promotions, product descriptions, availability, and specifications may be updated or changed without prior notice.

We reserve the right to correct errors, inaccuracies, or omissions related to product information, pricing, promotions, shipping charges, delivery estimates, or availability. Where permitted by law, we may cancel or refuse an order affected by such an error and notify you using the contact details provided with the order.

4. Orders and Contract Formation

When you place an order through lisen.com, you will receive an order confirmation email acknowledging that we have received your order.

This order confirmation email does not mean that your order has been accepted or that a contract has been formed.

A contract between you and SEASTER LIMITED is formed only when we send you a shipping confirmation email or when your order is shipped, whichever occurs first.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including where:

• Product availability is limited or incorrect.

• Pricing or product information contains an obvious error.

• Payment authorization cannot be completed.

• We suspect fraud, unauthorized activity, or misuse.

• The order appears to be placed for resale, distribution, or commercial purposes without our prior written approval.

If we cancel an order after payment has been received, we will issue a refund to the original payment method where applicable.

5. Consumer Purchases and Resale Restrictions

Our website is intended primarily for individual consumers purchasing LISEN products for personal use.

You may not purchase products from lisen.com for resale, commercial distribution, or use as a dealer, reseller, or distributor without our prior written approval.

We may limit quantities, refuse, or cancel orders that reasonably appear to have been placed by dealers, resellers, distributors, or other unauthorized commercial purchasers.

6. Payment

Payments are processed through PayPal and other payment methods available at checkout, including credit card payment options.

You agree to provide complete, accurate, and current billing, payment, and contact information when placing an order.

We do not store your full credit card or debit card number. Payment information is processed by the relevant payment provider.

7. Shipping, Returns, Refunds, and Warranty

Our Shipping Policy, Return Policy, Warranty Policy, and Privacy Policy form part of these Terms of Service.

These policies explain important information about shipping methods, delivery estimates, order cancellations, returns, refunds, warranty coverage, and the processing of personal information.

Please review the following policies before placing an order:

• Shipping Policy

• Return Policy

• Warranty Policy

• Privacy Policy

If there is any conflict between these Terms and a specific policy regarding shipping, returns, refunds, warranty, or privacy, the relevant specific policy will apply to that matter.

8. Order Changes and Cancellations

If you need to change or cancel an order, please contact support@lisen.com as soon as possible.

We will make reasonable efforts to assist before the order is shipped. Once an order has shipped, it may no longer be possible to change the shipping address or cancel the shipment.

Any return or refund request after delivery will be handled in accordance with our Return Policy.

9. User Reviews, Feedback, and Submissions

You may submit reviews, comments, feedback, photos, videos, or other content relating to LISEN products or your experience with our website.

By submitting content, you confirm that:

• You own or have the necessary rights to submit the content.

• The content is accurate and does not infringe the rights of any third party.

• The content does not contain unlawful, abusive, misleading, defamatory, offensive, or harmful material.

• The content does not contain malware, viruses, or harmful code.

You grant LISEN a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, translate, adapt, and share your submitted content for purposes related to our products, website, marketing, customer support, and business operations.

We may remove, edit, refuse, or moderate submitted content where reasonably necessary, including where we believe it violates these Terms, applicable law, or the rights of others.

10. Intellectual Property

All content on lisen.com, including trademarks, logos, product names, product images, text, graphics, videos, designs, software, and website content, is owned by or licensed to LISEN or SEASTER LIMITED and is protected by applicable intellectual property laws.

You may not use, reproduce, modify, distribute, or commercially exploit any content from our website without our prior written permission.

11. Third-Party Services and Links

Our website may include links to third-party websites, services, payment providers, social media platforms, or tools.

We do not control and are not responsible for the content, security, availability, products, services, or privacy practices of third parties.

Your use of third-party websites or services is subject to the terms and policies of those third parties.

12. Privacy

Your use of our website and submission of personal information are governed by our Privacy Policy.

For information about how we collect, use, store, and protect personal information, please review our Privacy Policy.

13. Disclaimer and Limitation of Liability

We make reasonable efforts to provide accurate information and maintain the availability of our website. However, we do not guarantee that the website will always be uninterrupted, secure, error-free, or available at all times.

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where such liability cannot be excluded or limited under applicable law.

Nothing in these Terms limits or excludes any mandatory consumer protection rights that you may have under applicable law in your country, state, or place of residence.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless SEASTER LIMITED, LISEN, and our affiliates, employees, service providers, and representatives from claims, losses, liabilities, damages, and expenses arising from your breach of these Terms, misuse of the website, or violation of applicable law or the rights of another person.

15. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions of these Terms will remain valid and enforceable.

16. Governing Law

These Terms of Service and any separate agreements whereby we provide you with services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law principles.

Nothing in these Terms shall limit or exclude any mandatory consumer protection rights that you may have under applicable law in your country, state, or place of residence.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business practices, products, website features, or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after updated Terms are posted means that you acknowledge the updated Terms.

18. Contact Us

If you have questions about these Terms of Service, please contact us at:

support@lisen.com