Warranty Policy

At LISEN, we stand behind the quality of our products. If your product has a quality-related issue during the warranty period, our support team will help review the issue and provide an appropriate solution.

This Warranty & Repair Policy applies to eligible LISEN products purchased from lisen.com, Amazon, TikTok Shop, Walmart, and other authorized sales channels.

2-Year Limited Warranty

LISEN products include a 2-year limited warranty starting from the date your order is delivered.

This warranty covers quality-related issues caused by defects in materials or workmanship under normal use.

What Is Covered

The warranty may cover:

- Product defects caused by materials or workmanship
- Products that stop working under normal use
- Functional issues not caused by customer misuse
- Defective accessories included with the original product

What Is Not Covered

The warranty does not cover:

- Products purchased from unauthorized sellers
- Lost or stolen products
- Normal wear and tear
- Damage caused by misuse, abuse, or improper operation
- Damage caused by accidents, drops, impact, or external force
- Water damage or damage caused by extreme temperatures
- Damage caused by unauthorized repair, modification, or disassembly
- Cosmetic damage that does not affect product function
- Free gifts, giveaway items, or promotional samples
- Second-hand products or refurbished products
- Customized products
- Warranty requests made after the 2-year warranty period has expired

How to Request Warranty Support

To request warranty support, please contact us at support@lisen.com with:

- Your order number or proof of purchase
- The platform or store where the product was purchased
- The email address used to place the order, if available
- The product name
- A description of the issue
- Clear photos or videos showing the problem

Our support team may ask for additional information to verify the issue. Please do not send any product back before contacting us. Returns sent without prior approval may not be accepted.

Warranty Registration

If your product or order is eligible for warranty registration, please contact support@lisen.com or follow the registration instructions provided with your product.

Warranty registration may help us verify your purchase and provide faster support, but proof of purchase may still be required.

Warranty Solutions

After reviewing your request, LISEN may offer one of the following solutions depending on the situation:

- Troubleshooting support
- Replacement parts or accessories
- Product replacement
- Another suitable solution based on product availability

For most products, LISEN does not provide on-site repair service. If a product is confirmed to have a quality-related issue covered by this warranty, we will usually provide a replacement or another suitable solution instead of physical repair.

Replacement Products

Replacement products may be new or equivalent products, depending on stock availability.

Replacement products include a new 2-year limited warranty starting from the date the replacement is delivered.

Shipping Costs

For confirmed quality-related warranty issues, LISEN will cover the shipping cost for approved replacements.

If the issue is not covered by the warranty, the customer may be responsible for shipping costs or other related costs.

Important Notes

This limited warranty applies only to eligible LISEN products purchased from lisen.com or authorized sales channels.

This warranty does not limit any legal rights you may have under applicable consumer protection laws.

Contact Us

Email: support@lisen.com