FAQ

• Why is my APPLE WATCH not charging/not charging stably?

  Non-charging or unstable charging is usually caused by using the wrong cable or adapter or not rolling up the strap. Please check:

  ● You have removed the watch case

  ● You have rolled up the strap while charging the Apple watch

  ● You are using the included charging cable

  ● Your power adapter (not included) or USB port outputs at least 18W

• Why is my phone not charging/not charging stably?

  Non-charging or unstable charging is usually caused by using the wrong cable or adapter. Please check:

  ● Your phone is an iPhone with MagSafe (iPhone 12 series or later)

  ● You are using the included charging cable

  ● Your power adapter (not included) or USB port outputs at least 18W.

  Your magnetic case is less than 5 mm thick and there are no metal attachments or credit cards between the case and your phone Additional information:

  ● Wireless charging is not as fast as wired charging

  ● Optimized Battery Charging is enabled by default for iPhones with iOS 13 or later. With this feature enabled, your iPhone will throttle charging after 80%. For more info on this, please read: https://support.apple.com/en-us/HT210512

  ● The charger has a maximum output of 15W. The maximum output for iPhone is 7.5W.

  ● Limiting the number of applications you have open concurrently on your phone will improve charging speed

• Why won’t my phone stay on the car mount charger?

  Phone stability issues are often caused by incompatible phone models or non-magnetic phone cases.Please make sure:

  ● Your phone is an iPhone with MagSafe (iPhone 12 series or later)

  ● Your phone case is an official MagSafe case or the free magnetic ring have been installed

• Why won’t the car mount charger attach to my air vent?

  The charger is designed to attach to horizontal and vertical grille-type vents only.

  ● Horizontal grilles: Slide the vent clip fully onto the air vent and position the support arm to stabilize the charger

  ● Vertical grilles: Rotate the vent clip 90° then slide it fully onto the vent and position the support arm to stabilize the charger

  ● Circular vents: The vent clip is not designed to fit circular vents

• Why is my phone heating up?

  It is normal for your phone to warm up slightly during wireless charging. However, to prevent overheating, please avoid using:

  ● Magnetic cases thicker than 5 mm.

  ● Metal attachments or credit cards between the case and your phone

  ● CPU-intensive apps while chargingIf overheating occurs, the charger will enter overheat-protection mode and pause charging.

  If this happens, please:

  ● Disconnect the power, take off your case, and let your phone and charger cool down

  ● Close apps not being used

  ● When the phone and charger have cooled down, plug the charger in and resume charging