FAQ

• Q：How long is this cable?

  A： The LISEN USB-C cable has a natural length of 1 foot and can extend up to 4 feet. It is most comfortable for use within the 2–3 foot range. The retractable feature allows it to be short when coiled and long when needed.
  
  magsafe phone case, it is necessary to install the included magnetic ring and ensure that the magnetic ring is not misaligned

• Q：How fast is the charging speed?

  A：This cable uses a traditional USB-A to Type-C connector. It supports charging up to 3.1A. Please note: if your device does not display a fast charging status, this is due to the universal power limitation common to most standard USB-A to Type-C cables on the market. The charging speed is primarily limited by the USB-A port's output protocol and physical design.
  
  

• Q：How fast is the data transfer speed?

  A：This is a USB 2.0 cable with a maximum data transfer speed of 480 Mbps. It is well-suited for syncing navigation data, transferring music, photos, documents, and other everyday files. However, this cable is not designed for transferring large video files or for high-resolution video output (as supported by USB 3.0 or higher specifications). Please note: This is not a USB 3.0/4K video cable.
  
  

• Q：How do I connect to CarPlay or Android Auto?

  A： In most cases, it’s plug and play. If you encounter any issues, please refer to the instruction video above. If it still doesn’t work, feel free to contact us and provide your device name and model for further assistance.