FAQ

• Q: What devices is this product compatible with?

  A: Full compatibility:Charge by cable & wirelessiPhone12/13/14/15/16/17 All Series
  
  
  
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• Q: Does it overheat in use in weather like California?

  A: Charging generates heat, but it won't exceed 114F (a saafe range),sothere's no need to worry about safetyNote: Avoid hot and humid environments and direct sunlight.
  
  
  
  
  
  

• Q:Does this product charge fast?

  A: This product utilizes standard charging power: 15W MagsSafe WirelessCharging & 22.5W Wired Charging
  
  
  
  
  

• Q:What if it won't charge or is slow to charge?

  A: 1. Please make sure that the thickness of the case does not exceed 3mm and that there is no obstructionbetween the phone and the case;2. After the phone is charged to 75%, the power of wireless charging will be reduced to protect the batterylife, and after 75%, using 22.5W wired charging will solve this problem.
  
  
  

• Q: The capacity of the battery is 5000mAh, what does the rated capacity of 3000mAh mean?

  A: Using a wireless charger will lose some of its power, so it can only 3000mAh capacity
  
  
  

• What mobile phones is the product compatible with?

  Compatible with 4-6.8 inch mobile phones, not compatible with tabletsCompatible with devicesiPhone XS/11/11 Pro/11 Pro Max/12/12MINI/12 Pro/13/13MINI/13 Pro/14/14 Pro/15/15 Pro/16/16 Pro/16e/17/17 Pro/AirSamsungGalaxyS9+/S10/S10+/S25/S26/Note8/Note9/Note10/A60/A50/A9/A8s/A7/M40/M30/M20/M10/J8/Xcover Pro/Xcover 5Google Pixel2/2 XL/3/ 3 XL/3a/3a XL/3a XL/4/4XL/4a/5/5a/6/6a/7/7a/8/8a/9/9a/9 Pro/10/10a/10 ProHUAWEI Mate7/s/8/9/10/10 Pro/Ascend Mate2/Ascend Mate/P40/P30/P20 Pro/P20XIAOMI Note8/MIX 2/MIX 2S/MIX 3/MIX/Max 2/Max/8/9/12/13/20 Pro/Pocket 3/nova 5/nova 5 Pro/nova 6 SE/nova 6/nova 6 5G/nova 7/nova 7 Pro/nova 8/nova 9/Pura P20/Pura P20 Pro/Pura P30/Pura P30 Pro/Pura P40/P40 Pro/P40 Pro+/Mate 30 Pro/Mate 40/Mate 60VIVO U3x/Z3/Z6/NEX/Y91/Y12/Y15/Y17/Y19/Y20s/Y31s/Y53s/Y73/S1/S10/S12/S15/X30 Pro/X50/X60/X300/X200 Pro MINIMotorola Moto E32/Moto E6s/Moto E6 Plus/Moto G55
  
  

• For other product questions or after-sales needs, please call the following number，Give us a call and give us a chance to assist you

  Whether you have questions about installation, usage, or product quality, our customer service team can help you resolve them quickly and save you the trouble of returning items.888-213-2229Mon–Fri, 5 AM to 9 PM PSTSat–Sun, 5 AM to 9 PM PST